Whether a consumer wants to have a shipped product exchanged or returned, your business still needs to make a profit and warrant future business to ensure survival. Therefore, we are sharing five of the most important factors to manage return shipments without breaking the bank … and still retaining customers. Reverse logistics is still a
Category Archives: Blog
In a world of interconnectedness, mobility and businesses that never sleep, returns management is no longer an option for e-commerce providers but a must. Customer Satisfaction; two words that have been screamed in retail stores more times than anyone cares to count, produced so many research reports you won’t be able to go through them
Selling stuff online is easy, and getting it to customers isn’t exactly rocket science either. But what happens when a customer isn’t happy with what they’ve bought?
Implementing a state of the art returns management system has numerous benefits. Some are obvious and some not so much. But our years in the business mean we can assure you that they are all most definitely real.
Reverse logistics can take many forms, but what retailers want is a client-centred and fuss-free system. This includes collecting, reporting, repairing and returning. Revlogs MD, Craig Plowden, unpacks the process.
Most unsold and returned product disappears into the abyss of storerooms, never to be sold or repaired. Revlogs offers an alternative ending to this tale of woe. A profitable ending…
Fine-tune your returns management processes and watch your customers’ smiles – and your profit margins – grow like there’s no tomorrow…
The title says it all really… Making any one of these 10 common mistakes can have dire consequences for your business’ bottom line.
Choose your own returns management adventure… Is your company’s supply chain still stuck in 1989? Or have you made it to 2015?
In 2008, major electronics retailer Game realised that there would be massive benefits to contracting a reverse logistics specialist to streamline the back end of their supply chain. Six years later Game, with the assistance of Revlogs, has established itself as the market-leader in returns and customer satisfaction.
Getting damaged product back through the supply chain is only half the battle. The other half is ensuring that the product is repaired. A sharp reverse logistics provider has in-house repair services.
Reverse logistics is still a mystery to many South African retailers and OEMs. Globally, however, it is common knowledge that managing returns is a vital part of the supply chain.
It’s quite possible that your forward logistics provider says they’re also handling your returns management. Or you may think you’re taking care of it in-house. Scratch the surface and you’ll discover a whole host of demons in the back end of your supply chain.
Most retailers contract a returns management specialist in an attempt to overhaul the back end of their supply chain. But Revlogs MD Craig Plowden has noticed that often the benefits to the front end of their supply chain are even more valuable. Here’s how…
There is nothing worse than store theft or ‘shrinkage’. It devours your business from within, cutting into profits and demoralising honest employees. Fortunately, Revlogs has the answer: overhauling your returns management system will create an environment in which it is impossible for criminals to thrive.
You wouldn’t go to a dentist if you had a stomach ache, nor would you go to an architect if you need a bridge designed. If you need a returns management solution, then you need to outsource to an expert.
Focus on Transport and Logistics magazine recently ran a full feature on Moving Product From B to A, which is at the heart of what returns management is all about.
Revlogs MD Craig Plowden was recently interviewed by Financial Mail.
In the US and Europe returns management has actually become a profit centre for the savviest retailers. This will soon be the case in SA too, says Craig Plowden, MD of Revlogs.
With Christmas just around the corner you’re probably trying to work out ways to squeeze as much merchandise as you can onto your shop floor. It doesn’t have to be a squash – a smart returns management system will ensure more retail space.