These are a few of the questions we hear most often. If you still want to know more please contact us directly. We would love to spend time going into the details of what we do and how we do it.
HOW MUCH DOES REVERSE LOGISTICS COST?
Our solutions are tailored per client. There are no two clients of ours who have the same solution in place and the costs vary by solution and client requirements. However it is very important to note that every client we have worked for has been able to pay for their reverse logistics solution from the extra profits it has brought them: either directly, or through massive increases in customer satisfaction and brand loyalty.
In other words, a reverse logistics overhaul from Revlogs will cost you nothing.
WHAT SORT OF PRODUCTS DO YOU DEAL WITH?
Presently we deal with all white and brown goods. This includes large and small household appliances and furniture as well as all electrical appliances. However, we are also open to expanding into new sectors.
WHAT KIND OF TURNAROUND TIME CAN I EXPECT?
Turnaround times depend on each client’s needs. Three days would be an absolute maximum, but in most circumstances we’d be looking at a lot less than this. For reverse logistics to benefit your business it must be done efficiently and we pride ourselves as being the quickest in the business.
WHY CAN’T MY DISTRIBUTOR ALSO MANAGE MY REVERSE LOGISTICS?
While some traditional distributors can carry goods back to suppliers, this is not their core business and involves a completely separate set of operational procedures. As it is not a priority for these companies things often go wrong. It has been proven on an international scale that reverse logistics and traditional distribution are two completely different processes and cannot work together, much like oil and water.
Revlogs doesn’t just carry product backwards: we can assess the product, repair or re-package it and even salvage the product if required. (In the latter case Revlogs would buy the product from you at a discounted rate)
Traditional distributors will only carry product which does not add any value or benefit to your business – but it still costs you money.
DO YOU MANAGE PRODUCT RECALLS?
Yes, we certainly do manage recalls. Our very specific skillset means we are better placed than any company in South Africa to deal with these sometimes tricky situations.
AND WHAT ABOUT DESTRUCTION?
We have years of experience in managing the destruction of product. We do this in association with strategic partners specialising in this field and we are able to provide our clients with all the necessary certification. Every step of the process is managed by Revlogs and all legal requirements are enforced and managed by us.
WHAT AREAS OF SOUTH AFRICA DOES REVLOGS OPERATE IN?
Revlogs has its own fleet in South Africa’s three largest cities: Johannesburg, Cape Town and Durban as well as a smaller fleet in Polokwane. Our footprint expands to throughout the Western Cape, Kwa-Zulu Natal and Gauteng as far as Limpopo and the North-West.
Revlogs contracts and closely manages a third-party logistics provider in the Free State and Eastern Cape, thereby expanding its footprint to six of South Africa’s nine provinces and allowing us to service 78% of the South African populace.