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Home2019-12-12T13:10:38+02:00

WHAT WE DO

We are passionate about providing innovative, customised reverse logistics solutions to our clients nationally.

Our solutions bring cost benefits to our customers on various levels of the reverse cycle.

Ultimately, using our innovative solutions, our customers unlock hidden value in their returns process, resulting in a better top line growth.

In the ever-competitive retail and wholesale environments, customer service offerings continue to be a competitive advantage for organisations who get it right.

HOW WE DO IT

Data collected through the process of reverse logistics management is used in effective future buying decisions. A slick returns process translates into as much as an additional 2% of revenues realised in bottom line profits.

Through the use of our innovative and comprehensive reporting matrix: Losses of product and time in the returns process are quickly identified.

Potentially enormous monetary losses are averted, resulting in huge savings. Return processes and procedures are established to expose other potential profit pockets within the organisation.

WHY WE DO IT

  • A seamless reverse logistics solution ensures new and existing customers both online and through brick and mortar stores by offering:
  • Digitised and customised returns management system
  • Full tracking of returns and repairs
  • Online returns management system
  • Unlocking of hidden costs in the returns chain
  • Efficiencies resulting in better top line revenue
  • Supply Chain cost savings
  • Exceptional consumer after sales services for our clients’ customers

Give us the opportunity to translate your returns into profits for your organization.

ACHIEVEMENTS

INTERNATIONAL RETAIL CHAIN

Revlogs reduced R30 million from the monthly reverse logistics process costs in 6 months and data derived from Revlogs improves their efficiencies through better decision making, after sale service and customer retention.

INTERNATIONAL ELECTRONICS MANUFACTURER

Our returns management solution vastly increased their customer retention rate, reduced customer complaints by more than 25% per month.

INTERNATIONAL ONLINE RETAILER

Our consumer returns management solution gave this online retailer’s buying teams and senior management sight of supply chain process data. Buying decisions improved customer service and buying process. This added 2% of top line revenue annually.

SOUTH AFRICAN MASS MARKET ONLINE RETAILER

Revlogs data has allowed this client to re-engineer their entire returns process and identify pockets of loss-making distribution processes within their network. Implementing the new process will see massive reduction in returns through rectified inefficiencies resulting in cost reductions across their supply chain.

Through a collaboratively designed reverse logistics solution, Revlogs have implemented a process which saved us over thirty million rand in their first year of handling our reverse logistics from stores.

Nina Madsen • Massdiscounters (t/a Game Stores)

Revlogs have managed to design and implement a returns management solution which enables us to make much better procurement and buying decisions in the business. Furthermore, the data we receive from Revlogs regarding our returns puts us in a much stronger negotiating position with our numerous suppliers.

John Clarke • Groupon South Africa

The reporting that we receive from Revlogs on a daily, weekly and monthly basis is a tremendous asset with regard to the state of repair, position of product and stock replenishment information. We love the clearer picture the reporting presents to our business regarding the reverse logistics process resulting in faster decision making which ultimately saves both time and money.

Minta Hesketh • HomeChoice

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LET’S WORK TOGETHER

We expect our solutions to have a net return on the investment within a three to six month period of implementation.