There is nothing worse than store theft or ‘shrinkage’. It devours your business from within, cutting into profits and demoralising honest employees. Fortunately, Revlogs has the answer: overhauling your returns management system will create an environment in which it is impossible for criminals to thrive.

Craig Plowden Revlogs Reverse Logistics Returns Management

“A sound returns management system helps to minimise shrinkage” – Craig Plowden, MD of Revlogs.

Crime hits some houses in your neighbourhood harder than others. Homes without electric fences, guard dogs and alarm systems are much softer targets than those with such precautions. Houses which are consistently left unoccupied during the day or over weekends are also in a far higher risk category, while work-from-home families are their own security guards.

The same principles apply when it comes to protectingyour business from shrinkage. It’s all about having security systems in place and lots of pairs of eyes on the ground.

Conditions are perfect

Traditionally a retailer’s returns room is the worst place in the building. Dusty and overloaded with stuff, it is the antithesis of the sleek well-organised shop floor. Obviously it’s not supposed to be a dumping ground for returned items, but it doesn’t take long for things to spiral out of control – especially if there are no checks and balances in place.

Once this state of chaos has been achieved there really are no limits on what the parasitic employee can achieve. In fact, even well-intentioned staff members can quickly become corrupted. “This DVD player’s just lying here,” he will say to himself, “Someone should be using it. It may as well be me.”

Get your house in order!

Implementing an effective returns management system will remove all temptation and will mean that only the most brazen or foolish employees would ever consider relieving the returns room of stock.

In an effective returns management system, returned items are immediately traceable on a database. And a third party logistics provider such as Revlogs is on hand to make sure that these iterms do indeed make their way through the back end of the supply chain and are ultimately returned to the customer in working condition.

Once you have contracted Revlogs your returns room will be unrecognisable. Two uncluttered shelves will stare back at you: one shelf of returned items waiting for the daily Revlogs collection; another shelf of repaired or replaced merchandise soon to be collected by happy customers. Everyone who comes in or out of the returns room will know that order prevails; that each item is being waited for by someone; that stealing something would never, ever go unnoticed or unpunished.

Increase productivity and profits too

The wrong kind of employees will be put off by the tight ship you run, and find work elsewhere, while the rest of your staff will be energised by the knowledge that they are all working towards a common goal. As a result they’ll work harder, be more productive, and make you more money.

After a few months of the new state of order and emptiness in your returns room, the penny will drop. “My returns room could be half the size it is now. I could use the other half as retail space.” And so, your bottom line will get yet another boost.

A proper returns management system will not only eliminate shrinkage but it will also give your profits and productivity a shot in the arm. Here’s how: 

  • Employees will know there’s no way they could get away with stealing product at any point during the returns process.
  • Some of the space which is currently used for your returns room will be used as retail space.
  • Your staff will be energised by the knowledge that there are no ‘parasites’ in their midst and they’ll be more productive as a result.

It really is as simple as it seems. Give Craig Plowden a call on 011-608- 3968 (JHB); 021-934-2905 (CT); 031-700-5833 (KZN) to find out how easy it is to give your returns room – and your entire business – a much needed makeover.

Revlogs offers a specialist returns management service which takes care of the entire process, from retrieving product from the retailer, through to repairing it or returning it to the OEM, and ensuring the new or repaired product is back in the retailer’s hands timeously to ensure the best possible customer service.